Policies

Privacy Policy

This Privacy Policy was last modified on March 24, 2015.

Qamay (“us”, “we”, or “our”) operates www.qamay.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at Qamay.com.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number (“Personal Information”).

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

Qamay has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.

Changes To This Privacy Policy

Qamay may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@qamay.com.

Shipping Policy

Turnaround

All orders are shipped within 1-3 business days (Mon – Fri 8am-5pm PST, excluding holidays). In cases where we will not be able to ship the order within 3 business days, the customer will be informed right away.

Carriers

We use USPS to deliver our orders.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Regular USPS mail will not have tracking numbers.

Qamay has no control on any delays in the delivery caused by the carriers. We can refund the costs paid for the item (excluding the postage fees) after the item is mailed back to us. See our Refund/Exchange Policy.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Lost/Damaged items

To protect you from liability, do not sign delivery receipt (if any) until shipment has been inspected thoroughly. Refuse to accept the order if damage is visible.

Damaged items: Record number of items and the item’s contents which contain creases, scuff marks, tears, punctures, etc., or if items are wet or otherwise compromised. Notate any visual damage to product itself. Refuse to accept any item if damage if visible. If concealed damage is discovered, contact Qamay immediately (within 24 hours) and retain all boxes and packing materials until we advise that it may be discarded.

Lost items: Qamay is not responsible for lost items if the package is marked as delivered by USPS.

Refund/Exchange Policy

Exchanges and refunds are offered if you contact us immediately after receiving your item. Please contact orders@qamay.com in advance to obtain an RMA number (Return Merchandise Authorization) within 14 days of purchase date.

Please ensure all returned items are in the original packaging, not used, worn or washed and are in the original purchase condition including tags and receipts.

Shipping Costs

Customer assumes all costs in shipping for all returned/replaced items, including shipping costs to and from Qamay. All replacement/repaired products are shipped USPS Standard unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Return merchandise with RMA number to:

Qamay San Francisco
(print RMA number Here)
2893 El Camino Real
Suite B
Redwood City, CA 94061

NOTE: Refunds sent with no RMA number, or mailed to a different address as above will be returned to sender.

Order Cancellation Policy

Please submit any cancellation via email to orders@qamay.com

Email cancellations must contain the following:

First name
Last name
Address
Order number
E-mail address

This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Warranty Policy

Shipping Costs

Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped USPS Standard unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure

We suggest you contact our customer support team first by emailing orders@qamay.com to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details.

14-Day Warranty

All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.

Out of Stock Policy

The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as “Out of Stock” or “Backorder”, it is not guaranteed that we will have the stock in the future. Most items ship within 2-3 weeks.

Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.

Some items are listed for sale on our web site that have not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Preorders are reserved with payment up front on a first come, first served basis. You may also request to be placed on a “notify list” and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.